Privacy Policy

At THC Vapes Australia (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

Personal Information

We may collect personally identifiable information (“Personal Information”) when you:

  • Create an account, place an order, or sign up for our newsletter.
  • Contact us via email at sales@thcvapesau.com or support@thcvapesau.com.
  • Interact with our website through contact forms or other communications.

Personal Information may include your name, email address, postal address, phone number, payment information, and any other details you provide voluntarily.

Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

  • Browser type, IP address, and device information.
  • Cookies and similar tracking technologies to enhance your browsing experience.
  • Usage data, including pages visited, time spent on our site, and referring URLs.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders.
  • Manage your account and provide customer support.
  • Communicate with you about your order, promotions, and updates.
  • Improve our website, products, and services.
  • Comply with legal obligations and resolve any disputes.
  • Analyze trends and usage to enhance user experience.

3. Disclosure of Your Information

We do not sell or rent your Personal Information. We may share your information with:

  • Service Providers: Third-party service providers that help us operate our website, process payments, and fulfill orders. These providers are contractually obligated to keep your information secure and use it solely for the purposes for which it was disclosed.
  • Legal Requirements: When required by law or if we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, or protect the safety of our users.
  • Business Transfers: In connection with any merger, sale, or reorganization of our business, your information may be transferred as part of that transaction. We will ensure that any new entity is bound by similar privacy obligations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Enhance your browsing experience.
  • Analyze website traffic and usage patterns.
  • Personalize content and ads.
  • Remember your preferences and login information.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable steps to protect your Personal Information from unauthorized access, use, or disclosure. Our security measures include:

  • Secure Socket Layer (SSL) encryption for sensitive data.
  • Regular monitoring and testing of our security systems.
  • Access restrictions to Personal Information on a need-to-know basis.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge this risk when using our website.

6. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have certain rights regarding your Personal Information. These may include:

  • Access: The right to request access to your Personal Information held by us.
  • Correction: The right to request correction of any inaccurate, out-of-date, incomplete, or misleading information.
  • Deletion: The right to request deletion of your Personal Information in certain circumstances.
  • Objection: The right to object to the processing of your Personal Information for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We may require you to verify your identity before processing your request.

8. International Transfers

While our primary operations are in Australia, your information may be transferred to, stored, and processed in countries outside of Australia where data protection laws may differ from those in Australia. We take steps to ensure that any such transfer complies with applicable legal requirements and that your Personal Information remains protected.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

THC Vapes Australia
Main Dispatch Location: Suite 5, 100 King Street, Sydney, NSW 2000, Australia
Email: sales@thcvapesau.com or support@thcvapesau.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our website, you acknowledge that you have read and understand this Privacy Policy and agree to its terms. Thank you for trusting THC Vapes Australia with your Personal Information.