Yes, once your order is dispatched from our facility, you will receive tracking details via email so you can follow its progress. Check your email and spam box incase you havent seen it, Then you can contact us?

Delivery times typically range from 3-4 business days within Australia, depending on your location and the courier service used. If there are any delays, we will keep you informed.

Yes, we proudly ship across Australia and New Zealand, including metropolitan areas and remote regions. If you have any specific delivery concerns, please contact our support team. 

At the moment, we only accept Skrill and bitcoin payments. We use Skrill Wallet as our payment gateway provider. Its easy to set up and works exactly like PayPal. It’s the best choice in Australia and New Zealand for processing THC payments. Visa and MasterCard do not support these transactions.

Absolutely. We use advanced encryption technology to ensure that your payment details are processed securely and remain confidential.

At this time, each order must be completed using a single payment method.

We have a fixed $290 minimum order before we can process any orders. All orders placed must meet this requirement. We won’t issue any refunds if the order did not meet these requirements.

Would love to, but Paypal does not support the cannabis or hemp Industry.

Due to the nature of our products, all sales are final. We do not accept returns if you simply change your mind.

If your item arrives damaged or is faulty, please contact our support team at support@thcvapesau.com within 14 days of delivery. Provide a detailed description of the issue and include clear photographs. We will review your claim and offer a replacement or refund as per Australian Consumer Law.

Yes, for hygiene and safety reasons, products that have been opened or used cannot be returned unless they are faulty or damaged.